Support and Help Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Solution Guarantee

  • Our team of professionals will do their best to respond to your assistance needs within about 1 hour. If, however, the issue you have come across requires the assistance of our Administrators’ =Team,= we’ll address the ticket to the person on duty and will submit a reply to let you know.

  • Top quality support service
  • Top–class Client Assist Service

  • Our customer support staff is going to be online for you 24x7 to to reply to all service request tickets that you send. We offer client support for all the packages that are installed in advance on your machine. These include our in–house created Site Control Panel, the chosen OS and the server management panel (based on the VPS type).

  • Intuitive help center
  • A Descriptive Help Zone

  • Each section of the Site Control Panel that is included free with your VPS features an included articles base. You’ll see an assortment of descriptive how–to content articles and a collection of step by step video classes that demonstrate all the general website management tasks. You can gain access to them by clicking on the Help or Video buttons in the upper right side of each Control Panel section.