Client Support Channels
A One–Hour Response Time Guarantee
Every assistance request you submit to us will be attended to within maximum 1 hour. If your ticket or email needs further assistance from a system administrator, we will timely forward it and leave a comment to notify you that your matter is being examined. If you order the Optional Admin Services package, any of the server management services included there will be executed at a time of your liking.
A First–Rate Help Desk Service
Our help desk support team will be online for you 24x7 should you need assistance with our Site Control Panel or with any of the apps that we have pre–installed for you on the dedicated hosting server. What is more if you need help handling all the regular administration tasks on your dedicated server, you can take a glance at the Optional Admin Services package, which includes data backup hard disk space, OS updates every week, software installation and problem troubleshooting procedures, server monitoring and rebooting services, etcetera.
A User–Friendly Help Area
Every dedicated server is equipped with our free Site Control Panel, which boasts a comprehensive knowledgebase and a selection of how–to video tutorials. Whenever you require help with the Site Control Panel, just press the Videos or Help buttons located in the upper right corner.