Customer Support Channels
A 1–hour Response Guarantee
Our user assistance staff is educated to promptly take care of all cloud web hosting service users’ inquiries and information requests. Via our ticket system, it will be easy to supply your inquiry and a support crew member is going to go back to to you in less than max one hour. In reality, practice has shown that the regular response period is Twenty minutes.
A Top–quality Support Service
Our customer assistance service is delivered by a team of experienced technicians who will be ready to respond to your request straight away. You can get hold of the technical support crew by starting a support ticket from your Site Control Panel or by posting us an e–mail message. On working days, you can also contact us on the phone or use the online chat service.
An Intuitive Help Section
Our company has integrated a complete practical knowledge base into the Control Panel to enable you to get useful step–by–step directions any time. Each part of the Control Panel has its own contextual guide area having a variety of how–to content articles. We have also made instructional videos to supply you with a better idea of just how to conduct any presented procedure.