A live chat is one of the channels of communication supplied by some hosting companies as a part of their support service. Determined by the supplier, the chat is used for pre-sales, billing and/or technical assistance. This method of contact is faster in comparison to a support ticket and it makes it much less likely to misunderstand or misspell anything compared to a telephone call with an agent. What's more, if the problem that you have requires some time to be reviewed and resolved, you're able to do something different meanwhile instead of just waiting, like you'd have to do if you call. Also, you can take advantage of a live chat support service totally free as long as you have Internet accessibility even if your website hosting provider is based in a different country and they don't have a local phone number you can call.
Live Chat Support in Cloud Web Hosting
As we believe that a great number of situations are usually resolved if you talk with a live person, we supply a live chat service for all of our prospective and current customers. Our chat is accessible every day and our customer support agents will help you with a wide range of questions and situations. If you are not our client yet, you're able to find out more about our cloud web hosting packages and the website hosting platform in general so as to make sure that your web sites will operate effectively on our servers. In case you already have an account and you've got some questions or you experience any kind of issues with some of our services, you can join us on our live chat and we can provide the required details or help you troubleshoot the problem. You will have to open a trouble ticket for certain issues which need more time or the assistance of a system administrator, but for a number of basic problems you will get help right away.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is designed for all our prospective and active clients. In case you're looking for a new website hosting account, you are able to chat in real time to one of our representatives and receive more info about our Linux semi-dedicated servers so that you can pick the right package for your websites. In case you already have an account with us, we will be able to assist you timely with billing, general and 1st level techmatters. Although sometimes you will have to open a ticket as there are troubles that can't be resolved on the live chat, we will assist you with various standard jobs, for instance installing an email account in an e-mail client or forwarding one domain name to another one. This way, you'll benefit from timely support and you'll save time and effort.