The accessibility to the customer and technical support that a cloud web hosting company offers can tell you a lot about the services which they provide too. In case you're allowed to use only e-mails or tickets, you have most probably come across a reseller and not the hosting provider. If this is the case, you may have to wait for a few days in order to have a problem resolved since the reseller may not be checking their communication regularly or they may have to get in touch with the real hosting company for extra assistance. If the supplier can provide various options for communication with short response time that are available anytime, they're most likely the top provider, not only a reseller. Therefore you'll enjoy timely assistance and high quality support as they will have instant access to the servers where your account is. No matter what the trouble - technical or sales, it's generally much better to get hold of your hosting company right away by using your favourite way of communication.
24/7 Customer Support in Cloud Web Hosting
Our cloud web hosting service offer you 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our services well before you make a purchase or you are an existing customer and you have a question or some problem, you will be able to contact us anytime, including weekends and holidays. We have a number of channels to get in touch with us - a couple of phone lines around the world for your convenience and live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more complex matters or any matters which need additional time to analyze and deal with. In contrast to a number of other website hosting service providers, our trouble tickets have a warranted max response time of just 1 hour, therefore no matter what your issue is, it'll be resolved in a timely manner and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
All the Linux semi-dedicated servers that we supply feature 24/7 customer and tech support, therefore no matter what problem you experience, you are able to contact us and we'll give you a hand right away. Our guaranteed reply time for every e-mail message or support ticket that you open via your Hepsia website hosting Control Panel is only one hour; typically the reply time rarely exceeds 20 minutes. We also have telephone support with multiple local numbers internationally as well as a live chat, so you'll be able to get in touch with us and get more information about our solutions even if you do not have an account yet. We can help you with nearly any question or a difficulty you have - payment methods, package features, e-mail setup, hosting account settings, etc. If you use our services, you will not ever experience a scenario where you need to wait for a couple of days to get an issue resolved like you will need to do with various other suppliers.
24/7 Customer Support in VPS Servers
In case you buy a VPS server through us, you can use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find several local telephone numbers in the U.S.A., the UK and Australia plus a live chat service. When you're an active customer and you want help with a technical issue that requires longer time to analyze or resolve, you're able to open a ticket from your billing account or you will be able to send an email message and we'll handle the problem and send you a reply within one hour. The response time is guaranteed 24/7, which includes holidays and weekends, however for the vast majority of problems it takes no more than half an hour to receive assistance. Our support service covers your VPS plus all of the pre-installed software it features, so in case you need help with third-party apps, you'll be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get well-timed support in general, let alone if you operate a whole server, that's why every single dedicated server that we supply features 24/7 support with 1-hour response time guarantee regardless of the matter. This service is totally free for any kind of issues with the server or the software that was installed from our admins during the setup, which means that you'll be able to contact us as many times as you'd like, even during holidays. You could either open a support ticket from your billing area or you can send an email, and the actual answer time for either of these rarely surpasses 30 mins as we have administrators available round the clock. If you require general info about our servers or you have any kind of billing question/issue, you can also call one of the local phone numbers we have on 3 different continents or you may employ our live chat service and speak with an agent online. For third-party software assistance, we provide a Managed Services upgrade, that you can include to your server package from the billing Control Panel.